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April 4, 2019

What is the significance of a complaint?

Filed under: General Stories — admin @ 10:29 am

I was having a discussion with Carmen today. Carmen sees that a complaint from a Notary is a huge problem. I explained to Carmen that a complaint is only as valuable as the person it came from.

I got a recommendation from a food critic about which restaurants are good. I went to those restaurants and when I ordered the prescribed dishes I found them to be good. When I diverged from the recommended dishes, it was hit or miss. But, I got some food recommendations from some regular white people about Chinese and Mexican food. “Oh, this is great Chinese food, I always go there.” I learned that the minute a non-connoisseur give me culinary advice, it rarely turns out good. the Mexican food was some of the worst I’ve ever had. Ironically the best Mex I’ve had was in a Navajo area. Hmmm. Part of the good part was the green chili which is indiginous to the area.

A complaint from a title company is serious. Title companies are our bread and butter. They hire Notaries from our site. If they stopped hiring our notaries, the notaries would stop hiring us.

A complaint from a high quality notary is something I would take seriously. A high quality notary attracts good title companies to our site.

But, a complaint from a Notary who is an “F” student is scaring good companies away from using our site. Whatever they are upset about is probably that I apply standards to them, and “F” students cannot stand standards because they know they will not measure up. If we catered only to “F” students on 123notary, we would attract those types of people who have bad attitudes and like to complain, yet do not attract quality users to the site. Therefore I prefer to focus on catering to those whose patronage represents our business model — one of quality Notaries and quality users.

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