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December 22, 2018

Do you take control at a signing?

Filed under: Best Practices — admin @ 12:43 pm

Many Notaries just get kicked around in this business. They don’t bother to learn their technical information or document information. But, more important, they don’t know how to manage a signing. I just talked to someone in title. He doesn’t care if you are certified or know a lot. He wants someone who will make sure the signing gets finished and documents sent back fast.

So, if the Lender asks you to start the signing at page four, and the borrower doesn’t want to do this, how do you react? Most Notaries will be wishy washy and try to explain why they should start at page four. This invites a debate, insubordinance, and perhaps a no sign. Carmen’s advice is to just place page four in front of them. Have them read it and sign it. Keep the other docs on your side of the table under your control. If the signer protests, inform them that this is what you were asked to do. This is called following directions and maintaining control.

Getting the job done on time means confirming the signing thoroughly, introducing yourself, introducing the documents and staying in control in a polite way.

Some Notaries even dictate who is going to sit where. This can be for the Notary’s safety, or to facility the fast signing of documents especially if you have a husband and wife – they can sit next to each other on the long side of the table to do an assembly line signing of a long package and get it done in minutes.

Those Notaries who let the signing just happen will not do well in this industry. Learn to be polite and firm and take control — and get the job done.

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1 Comment »

  1. Yes, I organize the table for efficiency. Sometimes the borrowers want to sit on each side of you and dad doesn’t work very well at all so we rearrange the table but if they try to do that. I feel like I politely and make them aware that I am in charge, But honestly I feel like that makes them feel comfortable and they tend to be less hesitant. People ask me all the time if anyone says they’re in reads everything in and my over 9000 closings, no one ever has, And I think being confident in taking charge has a lot to do with that.

    Comment by Jocelyn Waters — February 11, 2019 @ 5:08 pm

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