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June 14, 2018

Do you talk back to people?

Filed under: General Articles — Tags: , , — admin @ 12:06 pm

Is it a good business practice to talk back to people? Notaries argue and talk back to me all the time. Do you do this with Title companies? I suggest that you do not talk back to influential people in this business, because they can remove you from their list or write you up as being difficult and rude.

People are relentlessly rude to me, and then accuse me of being rude. This has become a regular occurrence and is completely unfair to me. How can I be expected to treat you fairly when you treat me like garbage? I expect that if I ask a few professional questions that you will answer like a professional instead of the predictable whining and arguing.

This behavior is unacceptable and I mark people up every time they are difficult with me. It is very difficult to move up the 123notary ladder if you have been marked as obnoxious or antagonistic. I start calls being polite. After you drive me up the wall multiple times by being difficult about answering questions — that is when I lose my temper. I have to talk to over a hundred people per day and half of them are difficult in one way or another. Think about how difficult it is for me to tolerate this completely unprofessional behavior.

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  1. You are in a service industry, providing service to people – you don’t get to choose how they act, only how you respond.

    If you are truly “professional”, then continue being professional. Allowing someone else’s attitude to affect yours indicates a lack of professionalism.

    It’s you, not them.

    Comment by Kelli Rosellini — September 7, 2018 @ 6:25 pm

  2. How you treat people is your karma. How they treat you is theirs.

    I am always polite on the phone. It is hard when I tend to be an introvert but my first mission is to be kind to everyone.

    Comment by Andrea — September 7, 2018 @ 10:25 pm

  3. Get over it…. They will choose notaries who are nicer… Although I have one signing company that I have asked to never contact me again as they pay lower than anyone else, take 75 days to pay, and ask that I reduce my rate. I told them that as a signing agent, I provide a professional service – in a remote area – and am apalled that they want me to reduce my rate after they agreed to a low ball rate in the first place. I recieved an email that my rates are excessive… which was actually the lowest I ever accepted, I choose not to do business with them, others… have been very accomodating, offered more in bizarre situations. Always be nice. You don’t have to be rude, but you have choices in who you work for.

    Comment by Allison — September 8, 2018 @ 5:42 am

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