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June 12, 2018

They want a refund

Filed under: Ken Edelstein — admin @ 11:29 am

They Want A Refund
It’s a very routine start to the project. We agree on a time and a place. The document is sent to me via email and I am assured the affiant will be on site as scheduled with proper ID. It was a cold morning in Manhattan, wind chill about 25F, but the little Honda Civic cranked to life. Appointment was way downtown so I allocated an hour to reach the distant location. I had printed 3 sets of the document. One for the affiant to ship, one for affiant to keep, and a backup to recover from any mishap.

Arriving 15 minutes early, I take the elevator to the destination. There I am met by security that asks the purpose of my visit. Informing the guard that I am there to notarize a document for an employee, with whom I have an appointment. The response was something that truly surprised me. “We do not permit notarization on the premises”. “You will have to submit the document via registered letter to the legal department.”. Wow! I inform the guard that the notarization is for personal use by the employee and has nothing to do with their company. The guard calls legal and the edict stands!

It’s now 15 minutes past the scheduled time, and the affiant has not arrived. I call the person who gave me the assignment. I am informed that the affiant was delayed and would not be on site for “about an hour and a half”. Then the affiant calls and informs me that once “in the building, it would not be possible for us to leave and notarize at a different location”. Kind of reminds me of the old computer programming loop: Skip to Branch, Branch to Skip.

It’s now a half hour past appointment time, and the guard is telling me that I have no valid reason to remain on the premises. I know what that means; failure for me to leave puts me in position of being guilty of trespassing. Out I go, to call my “employer”. I do have another scheduled appointment and am unable to wait an additional hour, sayeth me. Can we receive a refund of the PayPal payment as you did not notarize the document – is the reply.

In a word no. I made the trip which took an hour in Manhattan morning traffic, and it will be the same for my return trip. You set the location, and assured me the affiant would be present as scheduled with proper ID. However, it is my policy to work with my clients. What I am willing to do is meet with your client, at a location close to me, anytime between 10AM and 10PM for no additional charge. I am not willing to return to this location for any reason as they do not allow me to notarize on their premises.

I put basically all of the above in an email, to document the events. Other than the affiant to be an hour and a half late, issues remain. Affiant can’t leave during working hours (odd?) and I can not return after being asked to leave. I’m also not willing to make another two hour round trip “on the house” in Manhattan traffic. All of this happened early today, it’s now at the close of business and no call to reschedule at the location near me.

There in NO option when/if I happen to be close by as affiant can’t come out and I can’t go in. I do wonder if it’s permissible to stop a Notary Public from performing requested duties in this manner. But am not willing to be arrested for trespassing and incur the expense of legal defense.

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1 Comment »

  1. We go out of our way to make the things of life happen for people…. with out us, they can’t move on… I’m not being boastful, just coming from a place of service and commitment. Our clients and “employers” don’t always know what we go through to accomodate them. When we run into these situations, I remember the 2nd and 4th agreements of “The 4 Agreements”… Don’t take theing spersonally and always do the best you can. I love what I do, cherish the moments that I have been a part of people being able to move on in life, finance, death or real estate. Don’t put your safety or your license on the line.

    Comment by Allison — September 8, 2018 @ 5:34 am

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