One of my customers was so upset that I was so rude to call him during a hurricane. I call people in fifty different states each with different times zones and weather. How am I supposed to keep track of exactly where and when there is a hurricane. And if the hurricane is so bad, why answer the phone in the first place.

What I think is that people just don’t want to be bothered by me period. I am annoying, I always want them to login, take a quiz, or prove they know what they are doing. My requests are necessary for me to be able to list them. But, others see it as a pure nuissance. So, what can I do?

I just don’t get why he is so upset. If you don’t want to talk, then say you are busy. This person wrote me a long email about how it is impolite to call someone during a hurricane. Maybe he should have a welcome message, saying, “Sorry, but we are having a hurricane — press one to continue and probably be called rude, or hang up now.”