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December 13, 2017

My Reply to Vague Incoming Email

Filed under: Ken Edelstein — admin @ 8:23 am

My Reply to Vague Incoming Email
We receive email that is vague, but asks for specific commitment on our part. Some examples:

How much is a notary? Can you notarize my document? My boss wants to know how soon you can be here to notarize some stuff? Where are you located? Do you charge a fee for your services? What are your office hours? Can you open a few hours early, I can only be at your place at 7AM?

I used to waste time typing an answer to these generally unsigned, no phone number spam-like emails. Then I decided to reply with a canned “macro”. On the PC I use keyboardexpress, on the cell phone (Android) my Profimail email program has a similar facility. This is my reply:

Thank you for your inquiry.
I am a Mobile Notary and go to the location you specify; I do not have a walk in facility.
My fee is based on:
1. How many signatures are to be notarized.
2. Where I would be going to do the notarizations.
3. The date & time of day you wish me to arrive.
Please also include your phone number and the nature or title of what is to be notarized.
As soon as I know the 3 items above I will be able to send you a price quote.
If some aspects are not available I can make an estimate based on information provided.
I need your assurance that the person(s) to be notarized:
1. Have government issued photo ID (typically a driver license, non-driver ID, or passport (any country).
2. The name on the ID matches the name on the document to be notarized.
3. Is able to speak directly with me in the English language.
4. Is not impaired in their ability to sign and understand the document they are signing.
5. Have reviewed the document(s) and desire to sign them.
6. Will be available to meet with me when I arrive.
Note that not every document can be notarized, let me know if your requirements include:
A Will, Birth, Death, Marriage, Divorce or Education related documents

Further information is available about me on my web site. Specifically:
My A+ Better Business Bureau Accreditation via hot link bottom left my home page – directly to BBB.
My 500+ positive reviews on 123notary.com (the Reviews link, in my signature, goes there).
You will also find a large amount of useful information (not sales hype) on the topics of:

Notarization
Apostille Processing
Embassy Legalization
Obtaining Birth, Death, Marriage and other official documents.
Fingerprinting Services
PayPal: https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=LVZJXNQQB2LV8
Web: http://kenneth-a-edelstein.com

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