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December 23, 2017

But, I’m not comfortable answering questions over the phone

Filed under: Business Tips — admin @ 11:04 am

People get upset with me all the time because I ask them questions over the phone. I think it is the perfect way to ask questions in this business for the following reason.

In the Mobile Notary business signing and title companies assign work by phone normally. Snapdocs uses mostly texts, but 123notary channels work that is mainly dispatched by phone. So, what does this mean?

If you either don’t answer your phone, don’t want to talk when you answer your phone, or don’t like answering questions over the phone, then you are completely useless!

Bottom line — if you are free enough to answer your phone then you are free enough to talk for a few minutes without protesting.

I get so many excuses why someone can’t talk, yet they have time to answer the phone. I can’t talk because:

Semi-legitimate excuses:
I’m at a signing
I died
I’m sound asleep

Unacceptable excuses:
I’m cooking
I’m eating
I’m at a birthday party
I’m at a barbecue
I’m on my way to church
I just got out of church
It’s 8:30pm for crying out loud
I’m in the hospital
I’m just going to bed
I’m in the shower
I’m driving
I’m just about to get to a signing
I have to leave to go to a signing
I am just between signings

Very illegitimate excuses:
I’m at church (shouldn’t be answering in the first place)
It’s Sunday

If someone offering you money called you and you did not want to talk for any of these reasons, they would call someone else and dump you unless they thought you were the best signer in town. Blowing people off is not a good business decision.

The only semi-legitimate excuse not to talk is because you are at a signing.

If you are on your way to a signing and you answer your phone while driving, then you have a few minutes to talk otherwise why even answer. What business do you have answering the phone during church unless it is Jesus on the other end of the line? If you are in the shower why would you answer a call and then say you can’t talk? Why interrupt a birthday party to answer a call only to tell the other person you can’t talk.

Honestly people, this is BS, and very unprofessional. You are telling the other person that you do not value them when you behave like this. It is insulting, stupid, and will lose you a lot of jobs. What is worse, is that I need to quiz all of the people on 123notary, and if I can’t get a result from you, I have to mark you as failing which I don’t want to do unless you really failed.

So, if you are a Mobile Notary and someone calls you. If you decide to answer the call then offer them at least two minutes as a courtesy. And if you don’t answer, then respond to their message as soon as you have a chance.

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1 Comment »

  1. You need to get their acquiescence and obedience even prior to when they answer the phone.
    Consider changing your caller ID to GOD

    Comment by Kenneth Edelstein — December 23, 2017 @ 2:53 pm

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