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January 2, 2018

Dealing with Notaries who never pick up

Filed under: General Stories — admin @ 10:45 am

I have actually many Notaries in high places who do not feel obligated to answer their phone. How do these people stay in business? I tried to test several of these people. I told them that I need to quiz them. They told me to call them but they never answer. I keep phone logs for people. We have many who did not answer five, six, or seven times in a row. Maybe we need a rule on 123notary that you have to answer at least two times out of ten, or I will just take you off the site.

Imagine if you were a Title Company and everybody on 123notary refused to ever pick up. Why would you use such a directory. I want Notaries who answer. I realize it is their freedom whether to answer or not, but they are ruining the integrity of my directory by not. That is not fair to me.

I realize I need to be realistic about standards on 123notary. What I’d like is for all Notaries to be experts at being a Notary, to always be polite, give straight answers to questions, follow directions and answer their phone professionally. What I get is arguing, childish and rude behavior, general incompetency about Notary procedure. I am amazed that anyone uses my directory based on the type of nonsense my clients put me through. Would it kill people to just act professional? The Notary profession is a profession, but the types of people in the business do not act as if it is.

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4 Comments »

  1. Perhaps it would be better if you admonish your subscribing notaries via a more private methodology; via email. You do have all of our email addresses. The Blog is a public, no login required facility. A prospective user of notary services sees your frequent criticisms of the membership. Perhaps they form a negative opinion (of me?) based on your frequent chastisements – covering a wide range of issues.

    I would hope if there are future similar installments they would clarify that you are referring to a small minority. Otherwise, we all lose; as those who hire us will move on to find notaries elsewhere. While I greatly admire your quality control efforts, the methodology really should be targeted to offenders not the general membership and the public viewers.

    Bulk email is virtually free, and great for general bulletins from management. More specific e-mailing lists can send only to those who diminish the reputation of the site. Messages directed to the inept ones who directly hurt all of us, are not suitable for viewing by everyone who happens along.

    Comment by Kenneth Edelstein — January 2, 2018 @ 12:44 pm

  2. I don’t answerer my phone when I am with clients. I feel 100% of my attention needs to be given to the client I am with. I also live in a rural area where cell phone service has areas with poor coverage. I try to return voicemail calls promptly
    I agree that testing of notaries you feel are a problem should be dine by email, but the testing should be done by someone who has been trained as a Notary educator.

    Comment by Julie Richardson — January 2, 2018 @ 4:57 pm

  3. We pay to be on your website and it is not mandatory to take an over the phone test. I think it is terrible to make us take ypur test. I did take your online test about 5 years ago and passed but recently you took that icon off your website, I paid for the test and passed and that icon was put up, but removed recently, i guess because i dont answer your phone calls. I passed the NNA Certification and NOTARY2PRO Certification as well as the advanced NOTARY2PRO Certification. If ypu are going to start pulling names off we better see some refunds for our membership. I answer my phone when i am not in a closing, if i see your number come up, i dont bother answering.

    Comment by Arlene Mills — June 26, 2018 @ 2:53 pm

  4. You are an egocentric control freak and alarmist who is scared to death of your competitors

    Comment by Joseph Kuhn — June 26, 2018 @ 7:45 pm

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