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December 11, 2017

Following directions — what’s the big deal?

Filed under: Marketing Articles — admin @ 3:53 am

Many Notaries think that other people’s directions don’t matter. The other people are just being anal. There is no intrinsic reason for all these nitpicky rules, right? Not true. Many brokers use our site and lose big when Notaries refuse to follow directions. A broker can lose $3000 to $5000 just because a Notary does not follow directions. However, when I give quizzes, experienced Notaries do not follow directions roughly half the time. How can people survive in this industry without getting complaints when they just don’t do what they have been asked? Maybe they are just lucky. Maybe they have avoided situations where there are consequences.

Part of following directions is communication. Most Notaries do not answer questions the way they were phrased. It is a sign of poor mental discipline and can also lead to problems down the line.

When I ask how many loans have you signed, the answer is normally in years, not loans. When I ask how many journal entries, the answer is often an incomplete answer where I have to do the math or a lecture about how their state doesn’t require a journal. When I ask my famous question about the green pen, the answer is always to second guess the instructions by calling when the instructions specifically said not to call.

In real life, there are no green pens, there are no brokers who don’t want you to call them, and there is no guy named Chad who never answers his phone. These problems only exist in Jeremyland. However, in real life, there are guys named Dave who fire you for not following directions and other guys named Jeff who offer you less because you carry on like an idiot who can’t answer simple questions.

If you want to get paid well, you have to discipline yourself. You need to know your notary procedures and documents inside out. You need to communicate perfectly, not ramble, not argue, etc. You need to be on time, dress well, and get documents back on time. You need basic judgement and communication skills too. Most Notaries have none of these skills and just spend a lot of time complaining. It is getting a bit old. You don’t get ahead by complaining and being resistent, but so many Notaries act this way.

The moral of the story is to place a bigger emphasis on following directions. Your reputation could be ruined because you did not follow directions even once. Bad reviews stay on your listing for three years — no exceptions unless they are blatantly fraudulent. You might also cost someone $5000 because you did not follow directions or did not get back to them. Their directions might mean nothing to you, but they mean something to the person paying you.

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2 Comments »

  1. Following directions is indeed important. But, when instructions conflict with applicable notary law; the latter takes priority. It’s great if you can discuss the issue, but often we are alone and cannot contact anyone. First, follow your notary laws – to the letter; IF it’s not illegal and wont cost you a few pints of blood, do your best to give them what they ask for.

    Comment by Kenneth Edelstein — December 12, 2017 @ 3:01 am

  2. Why general instructions in all signings? I generally know and WILL call if I am not sure of any instructions. Do not put in your post we will earn more money per signing because the fee stays the same and I have been told I am at the top of the list for orders. We need to work twice as much to make more than minimum wage. I know it is the notaries that accept low fees, but when will companies have some sort of allegiance to the great signing agents that do not arrive late, do not print incorrectly?, that do bot send back docs late, etc.??

    Comment by Linda — May 31, 2018 @ 3:22 pm

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