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April 11, 2017

Reviews that tell a story

Filed under: Reviews — admin @ 10:10 pm

There are many types of reviews that you can see on 123notary. Some are poorly written, others are short, while a few make a strong statement. My question to myself is, which reviews are the most pleasant for the users (browsers) to read?

I recently removed many old reviews from 123notary. These were reviews from 2009, 2010, 2011, and 2012. Many customers were upset that I had removed their reviews as they are a status symbol. However, Google and the users on our site do not value old reviews. Google wants to see reviews from the last eighteen months, but rewards you more for what was published in the last few months. Users value what was published within the last three years which is a little more generous than Google.

After going through lots of deleted reviews and comparing them, I decided that the best reviews for clients to read were reviews that either told a story, or made a profound statement. If someone was the best Notary you ever had, or you give them an A++, that puts your review in the top 5% of reviews in my experience. Then, there are other reviews that go over the entire experience from the initial phone call, to showing up at the signing, and finishing the work. Some clients announce that they had a wonderful experience from start to finish.

Here are a few examples of reviews that I feel look super on 123notary

*****

I needed a last minute closing in our office because our closer became ill after eating lunch. In a rush I searched the internet found 123notary and started calling numbers on the 3rd number the phone answered on the 2nd ring and Mr. XYZ told me yes I can be right over and close this loan.

When Mr. XYZ arrived I was 1st impressed by how well dressed he was, he stepped in my office took one look at the package and said no problem. I had the buyers waiting for a 1/2 an hour and when Mr. XYZ walked in with his big smile and postive stance I was so relieved. When he started going over the package and interacting with the customer it was like he was an instant extension of our company. The one thing that stood out was his knowledge of the documents it is not everyday you find a mobile notary that can expalin a TIL correctly and where the customer can understand it.

He made the closing a great experience for my client everyone was laughing and having a great time. (NAME) turned a possible night mare into a dream come true.

****
(NAME) was the Notary Signing Agent assigned to a recent refinancing. She arrived on time and dressed appropriately. Sabrina came to the closing prepared and the closing went very smoothly. It was the best experience that we’ve had with a Notary. Sabrina is quite knowledgeable and kept things moving along. We would highly recommend (NAME) without any reservations.

****

I would recommend (NAME) for any notary job. She was on time, a thing that is seldom seen here in Miami. I had four business partners sitting around the table. (NAME) promptly recorded our drivers licenses in her journal and away we went. A 56 page document was signed and notarized. She offered to take our documents to FedEx and we took her up on her offer. Now that is what I call service.

****

I own a small construction company. We have unexpected things come up all the time. We found Carmen on Google several years ago when were in a pinch. We needed some documents notarized on very short notice. She came to our customers location quickly and got it done. She was a lifesaver. She is VERY knowledgable and knows what she”s doing. We will continue to be our first choice when choosing a notary.

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