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June 22, 2016

What kind of impression do you want to make?

Filed under: Marketing Articles — Tags: , — admin @ 10:55 pm

When people sign up to be listed on 123notary, we call them. I ask them a few questions. The questions used to be to help them fill out their listings. Now, I ask questions for a different reason. I want to see if Notaries can answer a question with a straight answer — most cannot or won’t.

When someone at a signing, title company, directory, or Notary school asks you a question, you will make a better impression if you just answer the question. If you refuse to answer the question, think for a long time, or give a round about answer, you will try the patience of the listener and make a terrible impression. The worst thing is to start rambling about your qualifications and go on and on giving unwanted information. Let the question asker guide you — you just answer what has been asked.

To help you do a good job answering questions, it might help to practice. Do you know how many loans you have signed? Practice answering this question without rambling. Don’t tell us how many years you’ve been doing this as that is not helpful and not what we asked for. Do you know how to explain the APR to a non-borrowing spouse? You might be asked this, so practice answering it. Do you know what counties you cover in alphabetical order? People will ask, and a professional sounding answer will leave a good impression. The point here is to become an expert at giving fast and accurate answers to commonly asked questions. You never know when someone will call you up and start drilling you — so be prepared.

Some companies will give you pop quizzes too, so know your loan documents well enough to pass a pop quiz. Most Notaries don’t realize that they way they answer questions leaves a lasting impression. So, do a good job and for goodness sake — don’t ramble!

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1 Comment »

  1. The \flip side\ is when the notary is asking the questions:
    http://blog.123notary.com/?p=6755

    Comment by Kenneth Edelstein — June 23, 2016 @ 10:53 am

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