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June 13, 2016

Don’t answer the phone by saying, “Hullo?”

Quick tip of the day

When people are searching for Notaries, if they want someone professional, they will not be satisfied if you answer the phone saing, “Hello?” You might not know the difference, and most other people might not either, but if you want to cater to those who have standards, someone so simple as how you answer the phone actually matters. The low-ballers (who you are tired of hearing from) are delighted to hear a “hello” as that is an indication that maybe you’ll work for cheap since you probably aren’t that professional or businesslike. But, more demanding companies are looking at how you communicate, how much you know (and NOT how much you claim to know.)

123notary has found that the Notaries that survived with us for ten years have a much higher rate of announcing their personal or company name upon answering the phone. The rate was about 50% for veteran Notaries. These people survived when most Notaries dropped out of the game which should tell you something. Our newer Notaries announce their name roughly 20% of the time which is very unprofessional. Since 123notary needs numbers and lots of numbers to continue its rep of having choices (and being “the numbers site” as we are called when people complain about us on Notary Rotary — we need to keep those numbers up.) But, we need quality as well as quantity which is why we strip our site regularly of low performing free listings and even paid listings that refuse to login for extended periods of time.

So, be professional in all ways including how you answer the phone. And yes, it matters!

Exceptions to the rule:

1. If your company name is “Hello, Inc.”, then you can say Hello when answering the phone.

2. If you sell Aloe Vera as a side business, you can answer the phone saying, “Aloe?” People might think you are Russian if you say it like that, but that’s okay just as long as there isn’t a shortage.

3. If your name is Lionel Ritchey, you can say, “Hello, is it me you’re looking for?”

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http://blog.123notary.com/?p=13718

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4 Comments »

  1. Also, don’t “gender” the conversation. You (despite what you think of your hearing) cannot tell the gender of the caller.Folks do not appreciate when you refer to them inappropriately – soooooooooo just keep your gender perceptions turned off. Your “thank you for calling” does not need a gender added.

    Comment by Kenneth A Edelstein — June 14, 2016 @ 12:21 am

  2. Still laughing at the exceptions. And I couldn’t agree with you more. I always answer my phone I identified myself. Unless it says blocked caller or caller unknown. Then I say simply, “thank you for calling how can I help you.”

    You guys give great tips. I am a little disturbed that I would get deleted because I don’t update my paid listing. I paid for it. I think that alone should qualify as something more than a garbage listing. But in all fairness I don’t know your pain on that end, LOL. Your commitment to haveing a quality listing is admirable.

    Comment by Lisa A. Holliday — June 16, 2016 @ 3:39 pm

  3. Two other best business practices are 1. making an effort to correctly spell people’s names. For example, the name of the singer you mention is actually Lionel RICHIE, and 2. not behaving hypocritically, which you’ve done by failing to observe no. 1 above.

    Comment by Stuart B — June 28, 2016 @ 2:42 am

  4. Two other best business practices are 1. Making an effort to correctly spell people’s names. For example, the name of thew singer you mention in actually Lionel RICHIE, and 2. Not behaving hypocritically, which you’ve done by failing to observe no. 1 above.

    Comment by Stuart B — June 28, 2016 @ 3:26 am

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